Privacy Policy

Effective Date: 7 May 2025

At Workship India Pvt. Ltd., we understand that your privacy is important and we’re committed to protecting it. Whether you’re just browsing our website, booking a seat for the day, or signing up for a monthly plan, we want you to feel confident in how your personal information is handled. This policy explains what we collect, why we collect it, and how you can stay in control of your own data.

1. Information We Collect

We collect only what’s necessary to offer you a smooth and safe experience, whether online or in person.

a. Information You Provide Voluntarily

When you interact with us (online or offline), you may provide:

Your Name, phone number, email address
Booking & Usage Details: Chosen workspace plan, timing, frequency of use
Payment Information: Billing address, payment mode (collected securely through trusted payment processor Stripe)

b. Automatically Collected Data

When you visit our website or connect to our Wi-Fi, we may collect:

Device type and browser
IP address and approximate location
Session time, pages visited, and links clicked
Cookies and similar technologies (for analytics and improving your experience)

2. How We Use Your Information

We use the information we collect for the following purposes:

To process your workspace bookings and provide access to our facilities
To communicate with you about your bookings, reminders, and support
To respond to your queries or feedback submitted via forms or email
To offer tailored promotions (if you opt in) based on your usage and interests
To maintain safety and security within our workspaces
To analyze user behavior for improving website functionality and services

We don’t use your information for profiling, nor do we track your activity unnecessarily. Our goal is simply to make your co-working journey smooth, supportive, and secure.

3. How We Protect Your Information

We take your privacy seriously and follow industry-standard practices:

Secure storage of data using encrypted systems
Access to user data is restricted to authorized team members
Secure Wi-Fi access protocols
Use of trusted third-party tools that are GDPR and/or Indian IT Act compliant

We also perform regular audits to ensure your information stays safe.

4. Data Sharing and Disclosure

We never sell your personal data. We may share your information only in the following cases:

With payment processors and other vendors who help us deliver services (and are bound by confidentiality)
With government authorities, if legally required to comply with court orders or regulatory obligations
With third parties (such as event partners) only if you give us permission

5. Cookies and Tracking

We use cookies and similar technologies to:

Understand how visitors interact with our website
Remember your preferences
Improve website performance and personalization

You can manage or disable cookies via your browser settings. However, some features of the site may not function properly if cookies are disabled.

6. Your Rights & Choices

You have full control over your data. You can:

Request a copy of the personal information we hold about you
Ask us to correct or update your details
Withdraw your consent or request deletion of your data (where applicable)
Opt out of receiving promotional emails or messages

To exercise any of these rights, simply email us at hello@yourworkspace.com. We respond to all requests within 7 business days.

7. Data Retention

We retain your personal data only for as long as necessary:

For the purpose it was collected
To comply with legal, accounting, or reporting obligations

Inactive account data may be archived after 12 months of non-use unless deletion is requested earlier.

8. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children. If we become aware that a minor has provided us with data, we will take steps to delete it promptly.

9. Policy Updates

From time to time, we may update this Privacy Policy to reflect changes in our services, legal obligations, or user feedback. Whenever we make changes, we’ll revise the “Effective Date” at the top of this page so you’ll know when it was last updated. If the changes are significant, like anything that affects how your data is used, we’ll notify you clearly, either by sending you an email or posting a prominent notice on our website. We encourage you to review this page periodically so you’re always up to date on how we protect your privacy. Your continued use of our services after any changes means you accept the updated policy.

10. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or your data, feel free to reach out.

Email: support@tacitbase.com

We’re here to help with transparency and care.